Customer Support Executive (US & Canada)
Company: Codeyoung
Location: HSR Layout, Bengaluru (Work from Office)
Experience: 1–3 Years
Working Days: 6 Days a Week (Fixed Off on Weekday)
Shift Timings: 10 PM - 7 AM
About the Role
Codeyoung is looking for a proactive and customer-focused Customer Support Executive to join our growing team. We are seeking professionals with International Customer Support experience who can deliver exceptional customer experiences through both Voice and Non-Voice channels.
The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the ability to handle customer interactions efficiently while maintaining high service standards.
Key Responsibilities
- Handle customer queries and resolve issues through Voice (Calls) and Non-Voice (Email & Chat) support.
- Deliver prompt, accurate, and professional responses to customer inquiries.
- Maintain a high level of customer satisfaction by providing empathetic and solution-oriented support.
- Escalate complex customer issues to relevant internal teams and ensure timely resolution.
- Maintain accurate records of customer interactions using CRM tools.
- Collaborate with cross-functional teams to improve customer experience and operational efficiency.
- Meet individual and team KPIs, including quality, productivity, and customer satisfaction metrics.
Requirements
- 1–3 years of experience in International Customer Support (Voice & Non-Voice).
- Prior experience handling international customers is mandatory.
- Excellent verbal and written communication skills in English.
- Must have you own laptop
- Comfortable working in the US Shift
- Strong customer handling, problem-solving, and interpersonal skills.
- Experience using CRM tools and proficiency in MS Office/Google Workspace.
- Ability to multitask and thrive in a fast-paced environment.
- Strong attention to detail with a customer-first mindset.
Pay: ₹500,000.00 - ₹600,000.00 per year
Benefits:
- Food provided
- Health insurance
- Paid time off
- Provident Fund
Ability to commute/relocate:
- HSR Layout Sector 2, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you comfortable working 6 days/week? (1 Fixed week-off on a weekday)
- Do you have your own laptop for official purposes?
- What is your current ctc?
- What is your expected ctc?
- How long is your notice period?
Experience:
- International Customer Support: 1 year (Required)
Shift availability:
Work Location: In person
