Key Responsibilities1. Front Desk & Reception Management
- Welcome and greet visitors, clients, and guests in a professional and courteous manner.
- Manage the reception area, ensuring cleanliness, organization, and a positive first impression at all times.
- Maintain visitor registers, service logbooks, and issue visitor access passes.
- Handle walk-in queries and direct visitors to the appropriate departments or personnel.
2. Communication & Internal Coordination
- Attend, screen, and route incoming phone calls, emails, and messages promptly.
- Coordinate with internal teams for meeting room bookings, appointments, and visitor scheduling.
- Ensure smooth communication between management, staff, and external stakeholders.
3. Administrative & Operational Support
- Maintain daily attendance records and related documentation.
- Handle courier and parcel management, including inward and outward registers.
- Assist in preparing reports, letters, and basic documentation as required.
- Manage office supplies and procurement requirements; coordinate with vendors when necessary.
4. Guest Experience & Customer Service
- Provide timely assistance to clients, visitors, and employees, ensuring a positive experience.
- Handle customer concerns or escalations calmly and ensure resolution within defined timelines.
- Support HR and Admin teams with onboarding desk activities such as ID cards, seating arrangements, and welcome kits.
- Guide and supervise junior front office staff, where applicable.
Required Skills & Competencies
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal skills with a customer-first approach.
- Proficiency in MS Office (Word, Excel, Outlook).
- Professional appearance with high grooming standards.
- Ability to multitask and work efficiently in a fast-paced environment.
- Positive attitude, discipline, and strong coordination skills.
Pay: ₹29,456.40 - ₹40,865.11 per month
Work Location: In person
