Job Description – Customer Support (L1 Support)
Company Name: Cellarstone India Private Limited
Job Role: Customer Support Executive – L1 Support
Experience: 2 to 3 Years only
Shift: Rotational Shifts
Location: Chennai - Hybrid
Job Responsibilities:
- Handle Level 1 (L1) customer support queries via phone, email, and chat.
- Perform basic investigation and validation using SQL and Excel to resolve customer issues.
- Respond to customer issues within defined SLAs and provide accurate solutions.
- Log, track, and update tickets using the support/ticketing system.
- Escalate unresolved or complex issues to L2/L3 teams as per process.
- Maintain clear documentation of issues, resolutions, and follow-ups.
- Coordinate with internal teams for timely issue resolution.
- Ensure a professional and customer-focused support experience at all times.
Required Skills & Qualifications:
- 2 to 3 years of experience in Customer Support / L1 Support role.
- Good verbal and written communication skills.
- Good working knowledge of SQL and MS Excel.
- Willingness to work in rotational shifts.
- Technical troubleshooting skills.
- Experience with ticketing tools is an added advantage.
Preferred Skills:
- Experience in IT / Software support environment.
- Ability to analyze data and identify issues efficiently.
- Strong problem-solving skills and attention to detail.
- Team player with a positive attitude.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Application Question(s):
- Do you have Excel Experience?
- Do you have International Client Experience?
Work Location: Hybrid remote in Ambattur, Chennai, Tamil Nadu
