We are looking for a professional and disciplined General Manager to take complete responsibility for the operations, guest experience, team performance, sales growth, Vendor Management and profitability of our 4-star resort.
Key Responsibilities
* Take complete ownership of day-to-day resort operations and overall property performance.
* Ensure strict implementation and compliance with all SOPs, checklists and service standards across departments.
* Conduct regular operational audits and hold HODs and staff accountable for deviations.
* Maintain high standards of guest service and personally handle escalated guest complaints and VIP guests.
* Lead, train and manage the team with a firm but fair approach.
* Set departmental targets and monitor performance.
* Work closely with Sales & Marketing to increase room, F&B and banquet revenue.
* Identify and implement new ideas to improve service quality, guest satisfaction, revenue and profitability.
* Monitor operational costs, wastage and overall P&L performance.
* Maintain a professional, disciplined and service-oriented work culture.
Candidate Profile
* 10+ years of experience in a professionally managed hotel/resort.
* 4-star/5-star or branded hotel experience preferred.
* Strong knowledge of SOP-driven hotel operations.
* Excellent communication and guest-handling skills.
* Strong leadership, discipline and people-management abilities.
* Commercial mindset with understanding of sales, revenue and cost control.
* Should be firm when required and understanding when required.
* Proactive, professional and growth-oriented.
* Candidates with experience as AGM/EAM/Hotel Manager or senior HOD in a professionally managed property are encouraged to apply.
Important: This is a hands-on leadership position. We are looking for someone who will take ownership of the property, maintain strict operational standards and actively contribute to its growth.
Pay: ₹45,000.00 - ₹50,000.00 per month
Work Location: In person
