A Service Reception cum Billing Executive at a two-wheeler dealership greets customers, creates repair orders, handles customer queries, and processes final bills and payments.Job Overview
- Role: Service Reception cum Billing Executive
- Industry: Automobile / Two-Wheeler Dealership
- Department: After-Sales / Service Department
Key ResponsibilitiesCustomer Service & Reception
- Greet customers warmly when they arrive for vehicle service or repairs.
- Understand customer complaints and service requirements accurately.
- Inspect the vehicle with the customer, note existing damage, fuel level, and personal belongings on the job card.
- Provide service estimates for time and cost before starting the work.
- Update customers on service progress and inform them when the vehicle is ready for delivery.
Billing & Cashier Duties
- Prepare final invoices using the dealership’s DMS (Dealer Management System) software.
- Verify parts and labor charges against the approved job card.
- Collect payments via cash, credit/debit cards, UPI, or digital wallets.
- Handle daily cash tallies and match collections with system reports.
- Process warranty or insurance claims billing when applicable.
Requirements & Skills
- Education: Bachelor’s degree in any stream .
- Experience: 2 years of experience in customer service, front desk, or billing roles (automotive experience is a plus).
- Skills:
- Good communication and polite interpersonal skills.
- Basic computer knowledge (MS Excel, billing software).
- Ability to handle cash and calculations accurately.
- Patience in dealing with difficult or upset customers.
Pay: ₹10,000.00 - ₹13,000.00 per month
Benefits:
Work Location: In person
