Job Title: Hotel Receptionist - Night shift
Location: Tiruvallur
Company: Pyolliv Stays
Position Overview
The Hotel Receptionist is responsible for delivering exceptional guest experiences by ensuring a warm welcome, smooth check-in and check-out, and professional handling of guest concerns. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment.
Key Responsibilities
Guest Interaction & Service
- Welcome guests upon arrival and bid them a warm farewell at departure.
- Manage check-in and check-out processes efficiently, ensuring minimal delays.
- Provide information on hotel facilities, local attractions, activities, and services.
- Handle guest complaints promptly, ensuring effective resolution and guest satisfaction.
- Assist VIP guests with arrivals, departures, and pre-registration formalities.
Operations & Coordination
- Maintain updated information on daily room occupancy, rates, promotions, and special offers.
- Coordinate with housekeeping and other departments to ensure room readiness and guest requirements are met.
- Oversee allocation of rooms and ensure special requests are fulfilled.
- Maintain accurate guest records, profiles, and preferences for personalized service.
- Collect guest feedback during departures and share insights with management.
Administrative & Financial Support
- Perform basic cashiering duties as required.
- Manage guest lockers and ensure secure custody of valuables.
- Maintain proper handovers between shifts for continuity of service.
Compliance & Professional Standards
- Adhere to hotel policies, brand standards, grooming guidelines, and hygiene protocols.
- Continuously enhance product knowledge, service techniques, and interpersonal skills.
- Demonstrate professionalism, integrity, and fairness in dealing with all guests.
Skills & Qualifications
- Bachelor’s degree/Diploma in Hospitality Management or related field (preferred).
- 0 – 2 years of experience in Hotel Receptionist/front office operations in hospitality.
- Strong communication and interpersonal skills; fluency in English (both verbal and written) is essential.
- Ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Guest service orientation with a positive attitude and outgoing personality.
- Professional presentation, grooming, and demeanor.
- Flexible to work in shifts, including mornings, evenings, weekends, holidays, and overnight schedules.
Pre-Requisites
- Excellent guest interaction and listening skills.
- Strong organizational and time management skills.
- Sound decision-making and problem-solving abilities.
- Leadership and people management skills (advantageous).
- Ability to work independently as well as in a team environment.
Reporting To: Front Office Manager / Duty Manager
Working Hours: Flexible shift schedule, including weekends and holidays.
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Life insurance
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
