JOB TITLE: Senior Executive – Customer Services, Gurugram
Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within the Knauf India could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.
We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.
Knauf India is proud to be part of the Knauf Group. We have a 17+ year heritage in GYPSUM manufacturing and have big plans for the future. Our global reach in 90 countries continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world. We are now looking for another team mate to join us in Gurugram as Senior Executive – Customer Services.
Can you say ‘yes’?
Do you treat your colleagues with respect?
Do you always have the customer in mind?
Do you act with future generations in mind?
Do you like to seek out opportunities to grow and develop?
Do you have a proven track record of delivering results?
What you’ll be doing:
- Respond to customer enquiries in a timely and professional manner
- Resolve customer complaints and escalate complex issues when needed
- Process orders, returns, service requests, or account updates
- Provide product, pricing, and delivery information
- Coordinate with internal teams such as sales, logistics, and technical support
- Follow up with customers to ensure issues are resolved
- Support customer satisfaction and service quality targets
What we’d love for you to have:
We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have experience in the following areas – this is an added advantage:
Strong communication and interpersonal skills
Good problem-solving ability and customer-focused mindset
Ability to handle difficult situations calmly and professionally
Basic computer skills and familiarity with CRM systems
Good organisational and time management skills
Previous experience in customer service or a related role is preferred
We’ll provide:
- A competitive salary
- Benefits
What happens next?
We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within Seven working days.
