About Us
Best Mummy Sweets & Cakes is one of the leading and fastest-growing food retail brands headquartered in Ramanathapuram, Tamil Nadu. Founded as a family-owned enterprise, the company has grown into a trusted name with 15+ branches across the region, serving customers with premium cakes, traditional Indian sweets, bakery products, savory snacks, and innovative café offerings.
For years, Best Mummy Sweets & Cakes has been committed to delivering exceptional quality, taste, hygiene, and customer service. By combining traditional recipes with modern production standards and retail practices, we have built a strong reputation as a preferred destination for celebrations, gifting, dining, and everyday indulgence.
Our success is driven by a passionate team dedicated to operational excellence, continuous improvement, and customer satisfaction. We foster a culture that values teamwork, integrity, innovation, and professional growth, providing employees with opportunities to learn, develop, and build rewarding careers.
Branch In-Charge – Job Description
Purpose of the Role
To manage the overall operations of the sweet shop branch, ensure excellent customer service, achieve sales targets, maintain product quality, control costs, and lead the branch team effectively.
Key Responsibilities
1. Sales & Business Growth
- Achieve daily, weekly, and monthly sales targets.
- Increase sales through upselling and cross-selling.
- Monitor branch performance and take corrective actions.
- Promote special offers, festivals, and seasonal products.
2. Customer Service
- Ensure customers receive prompt and courteous service.
- Handle customer complaints and resolve issues effectively.
- Maintain high customer satisfaction and positive reviews.
3. Team Management
- Supervise and guide branch employees.
- Prepare duty rosters and manage manpower deployment.
- Conduct daily briefings and motivate staff.
- Train employees on product knowledge and service standards.
4. Inventory & Stock Control
- Monitor stock levels of sweets, snacks, bakery items, and packing materials.
- Minimize wastage and product expiry.
- Ensure accurate stock receipt, transfer, and reconciliation.
- Coordinate with production and warehouse teams.
5. Cash & Billing Management
- Verify daily cash collections and billing transactions.
- Ensure proper cash handling procedures.
- Prepare daily sales and collection reports.
- Monitor credit sales and settlements if applicable.
6. Quality & Hygiene
- Ensure product quality standards are maintained.
- Monitor cleanliness of the shop, display counters, and storage areas.
- Follow food safety and hygiene practices.
- Ensure employees follow grooming standards.
7. Operations & Compliance
- Ensure branch opening and closing procedures are followed.
- Maintain company policies and SOPs.
- Coordinate maintenance of equipment and facilities.
- Ensure compliance with labor, safety, and statutory requirements.
Key Performance Indicators (KPIs)
- Sales Achievement (%)
- Customer Satisfaction Score
- Wastage Percentage
- Inventory Accuracy
- Employee Attendance & Retention
- Average Billing Value
- Google Review Rating
- Branch Profitability
Required Skills
- Leadership and team management
- Sales and customer service skills
- Inventory management
- Problem-solving ability
- Communication skills
- Basic computer knowledge (Excel, POS/Billing Software)
- Reporting and analytical skills
Qualification
- Any Degree / Diploma
- 2–5 years of experience in sweets, bakery, restaurant, retail, or FMCG operations.
Suitable for Best Mummy Sweet & Cakes
Additional responsibilities:
- Monitor sweets, bakery, restaurant, and tea counter operations.
- Ensure festival order management and bulk order coordination.
- Drive Google Reviews and customer feedback collection.
- Focus on product freshness, display standards, and branch profitability.
Why Join Best Mummy Sweets & Cakes?
- Growing organization with 15+ branches and expanding operations.
- Opportunities for career advancement and internal promotions.
- Employee-focused culture that encourages learning and development.
- Dynamic work environment across sweets, bakery, restaurant, café, and retail operations.
- Commitment to quality, customer satisfaction, and operational excellence.
Best Mummy Sweets & Cakes is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where employment decisions are based on qualifications, skills, experience, and performance. We provide equal opportunities to all applicants and employees regardless of gender, age, religion, caste, disability, marital status, or any other legally protected status.
Join Best Mummy Sweets & Cakes and be part of a growing organization that blends tradition, innovation, and excellence to create memorable experiences for customers every day.
Pay: ₹12,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
