Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Change Management
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying root causes and resolving problems efficiently to ensure smooth system operations. The position demands continuous vigilance and collaboration with different teams to maintain system stability and support business continuity in a fast-paced environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and reliability.
- Document and communicate findings and resolutions clearly to stakeholders.
- Assist in the development and implementation of process improvements to reduce recurring issues.
- Support junior team members by sharing knowledge and providing guidance when needed.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Change Management.
- Strong analytical and problem-solving abilities to diagnose and resolve complex system issues.
- Excellent communication skills to effectively interact with technical teams and business users.
- Familiarity with incident management and service request processes.
- Ability to work under pressure and manage multiple priorities in a dynamic environment.
- Experience with monitoring tools and techniques to proactively identify potential system disruptions.
Additional Information:
- The candidate should have minimum 3 years of experience in Change Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
