We are looking Customer relationship Manager for Planet Mall, Sevoke road, Siliguri, Darjeeling, West Bengal. Candidates having Minimum 3 to 5 years’ experience as a Customer relationship Manager.
Job Description
1. Respond to customer inquiries via phone, email, chat, or in-person
2. Listen actively to understand customer needs, issues, or concerns.
3. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
4. Payment follow-up through calling
5. Updating payment detail in CRM Software
6. Serving as the primary point of contact for customer inquiries and concerns.
7. Communicating effectively with customers and internal teams.
8. Providing information and assistance related to products and services.
Qualification
1. Graduate / bachelor degree in communication or marketing
2. Good Computer knowledge & CRM software
3. Strong communication and organizational skills
4. Language known Bengali, Hindi, English,
Interested candidate can email cv to [email protected] or contact at 9775052000
Pay: ₹12,500.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
