Job Overview:
We are looking for a polite, patient, and customer-focused Customer Support Associate to handle customer queries, complaints, and order-related issues for Nidhi’s Grandma Secret. The ideal candidate should ensure smooth communication with customers and maintain high levels of customer satisfaction.
Key Responsibilities:
- Handle customer queries via phone, email, and chat in a timely and professional manner
- Assist customers with order status, product information, returns, and complaints
- Resolve customer issues efficiently while maintaining a positive brand experience
- Coordinate with internal teams (sales, logistics, and operations) for issue resolution
- Maintain accurate records of customer interactions and feedback
- Follow up with customers to ensure issues are fully resolved
- Support in improving customer satisfaction and retention
- Escalate complex issues to senior management when required
Required Skills & Qualifications:
- Good communication skills (Hindi & English preferred)
- Strong interpersonal and problem-solving skills
- Basic computer knowledge (Excel, email handling, CRM tools preferred)
- Ability to handle customers calmly and professionally
- Prior experience in customer support will be an advantage
- Graduation or equivalent preferred (not mandatory for experienced candidates
Pay: ₹17,000.00 - ₹25,000.00 per month
Work Location: In person
