Client Communication: Serve as the main point of contact for handling inquiries, feedback, and complaints via email, chat, or phone.Relationship Building: Proactively engage with clients to understand their needs, foster trust, and ensure a positive brand experience.Issue Resolution: Investigate customer concerns and implement satisfactory solutions promptly.Database Management: Update and maintain accurate customer records, interactions, and transactions using CRM software.Cross-Functional Collaboration: Coordinate with internal departments (sales, marketing, and technical support) to ensure client requirements are successfully met.Business Growth: Identify opportunities for upselling and cross-selling products or services based on customer needs.
Pay: ₹19,640.96 - ₹51,598.42 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
