Advance Edge LLC / EXPANSURE IT SOLUTIONS PVT LTD is actively hiring experienced professionals for the role of US International Voice Process - Intake Specialist
We are looking for a motivated, empathetic, and client-focused professional to join our U.S. international voice process as a Global Intake Specialist. This role is ideal for candidates with strong communication skills who can confidently handle inbound and outbound calls for U.S. clients. You will be the first point of contact, responsible for understanding client needs, collecting accurate case information, and ensuring a smooth and compliant intake process.
Key Responsibilities
- Handle inbound and outbound calls from U.S. based clients in a professional and courteous manner
- Conduct detailed client intake interviews to gather personal, case, and incident information
- Ask clear and targeted questions to ensure complete and accurate data collection
- Accurately enter and update information in the case management system
- Assess basic case eligibility as per company guidelines and transfer qualified cases to legal teams
- Handle sensitive and emotionally charged conversations with empathy and professionalism
- Follow approved intake scripts, compliance rules, and legal procedures
- Provide accurate information about company services without offering legal advice
- Maintain working knowledge of multiple case types such as:
Personal Injury
Workers’ Compensation
Medical Malpractice
- Meet or exceed quality, accuracy, and call performance metrics
Required Qualifications
- Minimum 2 years of experience in an International Voice Process (mandatory)
- Excellent spoken English, pronunciation, and active listening skills
- Proven experience handling U.S. customers/clients
- Strong attention to detail and high accuracy in data entry
- Ability to manage high call volumes while maintaining service quality
- Comfortable handling confidential and sensitive information
Preferred Qualifications
- Prior experience in Legal Intake, Customer Service, or Call Center Operations
- Experience working with U.S. law firms or legal processes
- Familiarity with CRM or case management systems
Key Skills
- US Voice Process
- Client Intake / Lead Qualification
- Empathy & Professional Communication
- Data Accuracy & Documentation
- Compliance & Process Adherence
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- International voice process: 2 years (Required)
Location:
- Banjara Hills, Hyderabad, Telangana (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
