Customer Support Executive
Company: Zapvi
Zapvi is a leading e-commerce brand specializing in premium mobile covers, personalized gifts, and mobile accessories. We are looking for a Customer Support Executive to provide excellent customer service through Instagram, Email, and other online platforms.
Key Responsibilities:
- Reply to customer emails professionally.
- Handle Instagram DMs, comments, and customer inquiries.
- Assist customers with orders, tracking, returns, and product information.
- Coordinate with the dispatch and production teams for order updates.
- Resolve customer complaints politely and efficiently.
- Maintain accurate customer communication records.
- Ensure quick response times and high customer satisfaction.
Requirements:
- Excellent written and spoken English.
- Basic computer knowledge.
- Experience using Gmail, Instagram, and Microsoft Excel.
- Strong communication, customer service, and problem-solving skills.
Job Details:
- Full-time
- Work Location: Surat, Gujarat
- Salary: ₹15,000 – ₹22,000 per month
- Office Timing: Day Shift
Why Join Zapvi?
- Friendly work environment.
- Career growth opportunities.
- Employee discounts on Zapvi products.
- Work with a fast-growing e-commerce brand.
Pay: ₹15,000.00 - ₹22,000.00 per month
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- Customer support: 1 year (Required)
Language:
Location:
- Saroli, Surat, Gujarat (Preferred)
Work Location: In person
