Company Description
Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.
Job Description
As a Senior SAP Invoicing & Cash Service Delivery Specialist, you will be responsible for delivery of business applications support services (complex incidents, changes, problems & system enhancements delivery) in an enterprise IT environment in SAP Invoicing & Cash domain and related interfaces with other partner systems (ex. Front Offices and Treasury systems).
Your focus will be the application support (Interfaces, Incident & Problem management) & delivery of changes / configurations for the LDC live countries, ensuring support levels and expectations from both management and users are met.
Main Responsibilities
In this Role the Senior SAP Invoicing & Cash Service Delivery Analyst should:
-
Be expert in SAP Finance business processes + deep knowledge of how the solution works (E2E: Finance & integrations processes – Invoicing, Payment & Cash)
-
Expert knowledge on LDC processes, specificities, and their translation into SAP
-
Good knowledge of how to run SAP Finance processes, tables and system config
-
Integrate SAP with other systems: interfaces set-up, monitoring and troubleshooting
-
Interact with the user to collect business requirements, discover more complex issues, explain complex SAP Finance functional & technical rules, and present resolution
-
Identifies, initiates and solves problems using analysis, experience, and judgment
-
Take ownership to deep-dive and solve complex functional or technical topics
-
Deep dive and solve problems, by addressing the root cause (CSIs delivery)
-
Apply complex SAP customizations (bug fixes & non-routine changes), perform extensive testing (ITC & NRT) and maintain solution documentation
-
Deliver enhancements (clarify business requirement, prepare DAB and FSD, work with developers and ensure proper test and documentation before move to PROD)
-
Share knowledge within the other SAP support team members maintaining documentation that is useful for team's daily work and expertise
-
Coach and mentor the more junior members (act as local AMS lead)
-
Ensures the execution of Key Performance Indicators (KPI’s) in a timely manner.
Qualifications
-
University degree in IT, Procurement, Finance, Business school or equivalent
-
6+ years of IT support / delivery experience with SAP Finance & data integration (Invoices, Payments, GL documents, Bank Statements, House Banks, MD, etc.)
Additional Information
-
Very good knowledge and business process understanding in SAP Invoicing & Cash domain (SAP AP, AR and Finance data integration)
-
Deep working experience with SAP Invoices, Payments, Bank Statements, House Banks, Finance Master Data, Document posting, clearing, reversals, etc. and integrations with other systems
-
Experience with SAP BI data reporting is a plus
-
Experience working in international companies
IT skills:
-
Strong experience in IT support and delivery in SAP Finance Integrations (AP, AR modules), including: incidents resolution & root-cause analysis, delivery of change requests via system customizing, testing and transports management, working on system enhancements with Developers
-
Experience in SAP system integration & interfaces with other systems set-up, monitoring & troubleshooting (iDocs, XML messages)
-
S4 HANA & FIORI experience
-
Knowledge of the integration points with other SAP modules (ex. SAP FICO, MM & SD)
-
Experience working with Service Desk ticketing system (Service Now & JIRA ideally)
Behavior skills:
-
Excellent Communication and presentation skills
-
Customer focused
-
Self-driven and proactive
-
Team player
-
Good learning agility and decision-making skills
-
Analytical and problem-solving skills
-
Be able to work under pressure and tight deadlines
-
Have a cross cultural mind-set to be able to work with colleagues from all LDC regions across the world.
Diversity & Inclusion
LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.
Sustainability
Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us
What We Offer
We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We offer
-
A workplace culture that embraces diversity and inclusivity
-
Opportunities for Professional Growth and Development
-
Employee Recognition Program
-
Employee Wellness Programs - Confidential access to certified counselors for employee and eligible family members, along with monthly wellness awareness sessions.
-
Certified Great Place to Work
