Job Description
Customer Relations Executive
Department
Customer Support / Operations
Employment Type
Full-Time
Job Summary
We are seeking a proactive and customer-focused Customer Relations Executive to join our team. The ideal candidate will be responsible for managing customer interactions through calls, messages, emails, and other communication channels. This role involves handling inquiries, providing accurate information, resolving customer concerns, following up with leads, and ensuring a positive customer experience throughout their journey.
Key Responsibilities
- Handle inbound and outbound calls professionally.
- Respond to customer inquiries via phone, email, WhatsApp, and other communication channels.
- Provide accurate information about the company's products and services.
- Follow up with prospective and existing customers.
- Maintain strong relationships by ensuring timely communication and support.
- Record customer interactions and update CRM/database regularly.
- Coordinate with internal departments to resolve customer concerns efficiently.
- Escalate complex issues to the appropriate team when required.
- Schedule appointments or consultations for the sales or operations team.
- Ensure high levels of customer satisfaction through prompt and courteous service.
- Meet daily communication and customer service targets.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Good listening and problem-solving abilities.
- Basic computer knowledge (MS Office, CRM, Email).
- Ability to multitask and manage customer interactions efficiently.
- Positive attitude and professional behavior.
- Strong organizational and time-management skills.
Qualifications
- Bachelor's degree in any discipline (preferred).
- Freshers are welcome to apply.
- Prior experience in customer support, telecalling, or client handling is an advantage.
Preferred Qualities
- Customer-first mindset.
- Strong communication and relationship-building skills.
- Ability to work under pressure.
- Team player with a proactive approach.
- Quick learner and adaptable to new processes.
Working Hours
- Full-Time
- Monday to Friday (as per company policy)
Benefits
- Competitive salary package.
- Performance-based incentives.
- Career growth and learning opportunities.
- Supportive work environment.
- Paid leave and other company benefits as per policy.
Pay: ₹20,661.87 - ₹31,618.39 per month
Work Location: In person
