Job Description
IT Administrator & Internal Tools Developer
Department: Product
Employment Type: Full-time
Location: Bengaluru
Experience: 2–3 years
Reports To: IT Manager
About the Role
We are looking for an IT Administrator & Internal Tools Developer to manage employee IT infrastructure while developing and maintaining internal software tools. The role combines IT administration, device management, technical support, security, and hands-on software development.
Key Responsibilities
- IT Administration & Device Management
- Manage company laptops, tablets, peripherals, procurement, setup, deployment, and retirement.
- Administer MDM tools, security policies, updates, and application deployment.
- Manage user accounts, access permissions, authentication, VPN, Microsoft 365, and Google Workspace.
- Maintain IT asset inventory, device assignments, warranties, and repairs.
- Provide first- and second-line technical support.
- Troubleshoot hardware, software, network, and connectivity issues.
- Implement endpoint security, antivirus, patching, encryption, and backup policies.
- Manage employee onboarding and offboarding from an IT perspective.
- Maintain IT policies, procedures, and troubleshooting documentation.
Internal Tools Development & Maintenance
- Design, develop, and maintain internal web applications such as HR, expense reimbursement, and forecasting tools.
- Gather requirements from Finance, HR, and Operations and convert them into functional specifications.
- Develop and maintain demand forecasting tools.
- Handle bug fixes, enhancements, and ongoing maintenance of internal applications.
- Integrate internal tools with HRIS, accounting/finance systems, databases, and APIs.
- Manage databases, hosting, deployment, and backups.
- Ensure internal applications meet security, access-control, and reliability standards.
- Maintain technical documentation for applications and systems.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 2–3 years of experience in IT administration or systems administration.
- Experience developing and maintaining internal tools or web applications.
Knowledge of JavaScript/TypeScript, Python, or similar technologies.
- Familiarity with frameworks such as React, Node.js, or Django.
- Working knowledge of MDM platforms such as Jamf, Intune, or Google Workspace Device Management.
- Experience with user and access management such as Active Directory, Google Workspace, or Azure AD.
- Working knowledge of SQL and relational databases.
- Understanding of networking, endpoint security, and IT best practices.
- Strong troubleshooting and communication skills.
- Ability to manage IT support alongside software development projects.
Preferred Qualifications
- Experience developing internal tools for HR, Finance, or Operations.
- Familiarity with AWS, Azure, or GCP.
- Exposure to data analysis or forecasting concepts.
- Experience with Git and basic CI/CD workflows.
- Relevant IT certifications such as CompTIA A+/Network+/Security+, Microsoft, or Jamf certifications.
What Success Looks Like
Employee devices are secure, properly configured, and supported with minimal disruption.
Internal tools are stable, reliable, and continuously improved.
Business teams receive responsive IT and development support.
Systems and processes are well documented and maintainable.
IT infrastructure and internal applications operate securely and efficiently.
Work Location: In person
