JOB DESCRIPTION – SALES EXECUTIVEInternal Sales & Follow-Up | Fasteners Industry
Position: Sales Executive – Internal Sales / Coordination
Experience: 2 Years
Industry: Fasteners / Automotive Components / Engineering Products
Department: Sales Executive
Location: Anekal-Plant2
Reporting To: Sales Manager / Marketing Manager
Job Purpose
We are looking for a Sales Executive with around 2 years of experience in the Fasteners / Automotive Components / Engineering industry to handle internal sales coordination, customer follow-up, order tracking and communication with internal teams, ensuring timely execution of customer requirements.
Key Responsibilities
- Handle daily internal sales follow-up with Production, PPC, Stores, Quality, Dispatch and Accounts teams.
- Follow up on customer enquiries, quotations, purchase orders and pending orders.
- Coordinate with the Sales/Marketing team to ensure timely response to customer requirements.
- Track order status, production progress, material availability and dispatch schedules.
- Maintain an updated order tracking sheet / sales tracker and provide regular status updates.
- Follow up with Production and PPC teams regarding delivery commitments and communicate updates to customers/sales team.
- Coordinate with Quality for inspection status, rejection issues and customer quality requirements.
- Coordinate with Stores and Dispatch for packing, documentation and shipment schedules.
- Follow up on pending quotations, RFQs and customer enquiries as instructed by the Sales Manager.
- Maintain customer records, order details, delivery schedules and correspondence.
- Coordinate with Accounts for payment/collection follow-up and outstanding invoices, when required.
- Handle routine customer communications through email and telephone in a professional manner.
- Escalate delays, shortages, quality issues and customer concerns to the concerned department/manager.
- Prepare daily/weekly sales, order status and pending follow-up reports.
- Ensure proper documentation and timely closure of customer requirements.
Required Qualification & Skills
- 2 years of experience in Internal Sales / Sales Coordination / Customer Follow-up.
- Experience in Fasteners / Automotive Components / Engineering Products preferred.
- Graduate / Diploma in any relevant discipline.
- Good knowledge of MS Excel, Word, Email and ERP systems.
- Strong follow-up and coordination skills.
- Good verbal and written communication skills.
- Ability to coordinate effectively with Sales, PPC, Production, Quality, Stores, Dispatch and Accounts.
- Good understanding of sales orders, quotations, delivery schedules and customer requirements.
- Organized, proactive and detail-oriented approach.
Key KPIs
Order Follow-up | On-Time Delivery Coordination | Pending Order Closure | Customer Response Time | Internal Coordination | Quotation/RFQ Follow-up | Order Accuracy | Customer Satisfaction
Ideal Candidate
A proactive and organized Sales Executive with around 2 years of experience in the fasteners/engineering industry, having strong follow-up, communication and internal coordination skills, capable of ensuring smooth flow of information between customers, sales team and internal departments from order receipt through final dispatch.
Pay: ₹18,000.00 - ₹23,000.00 per month
Work Location: In person
