About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Travel Consultant
Location: Lower Parel, Mumbai
Experience: 2-4 years
Education: Graduate
Job Summary:
Job Responsibilities:
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Handle domestic and international air ticket bookings through GDS and B2B travel platforms.
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Process ticket reissues for itinerary changes, date changes, routing modifications, and fare differences.
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Manage refund requests by verifying fare rules, airline policies, cancellation charges, and eligibility.
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Handle ticket cancellations in accordance with airline regulations and company SOPs.
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Process voluntary changes initiated by passengers, including date, time, route, cabin, and name correction requests (where permitted).
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Manage involuntary changes resulting from airline schedule changes, flight cancellations, delays, aircraft changes, or operational disruptions.
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Coordinate with airlines, consolidators, and GDS support teams to obtain approvals for refunds, waivers, reissues, and exceptions.
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Calculate fare differences, penalties, taxes, residual values, and additional collections accurately.
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Issue EMDs, revalidated tickets, and reissued tickets as required.
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Track pending refund and reissue cases to ensure completion within defined turnaround times.
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Communicate ticket status, refund timelines, schedule changes, and airline updates clearly to travel agents and internal stakeholders.
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Maintain accurate documentation of ticketing transactions and prepare MIS reports.
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Ensure compliance with airline fare rules, BSP/ARC regulations, ADM policies, and company SOPs.
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Collaborate with ticketing, refund, operations, and customer support teams to resolve complex booking issues.
Required Skills
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2–5 years of experience in domestic and international air ticketing.
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Hands-on experience in ticket reissues, refunds, cancellations, voluntary and involuntary schedule changes.
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Strong understanding of airline fare rules, fare construction, taxes, penalties, and ADM management.
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Proficiency in GDS systems such as Amadeus, Galileo, or Sabre.
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Experience with B2B travel platforms such as TripJack, TBO, Akbar Online, TravClan, or similar OTA systems.
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Good knowledge of airline schedule change and waiver policies.
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Strong analytical, problem-solving, and decision-making skills.
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Excellent communication and coordination abilities.
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High attention to detail with the ability to work under pressure and meet SLA/TAT requirements.
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Proficiency in Microsoft Excel and MS Office.
