Client Intake Specialist - US Voice Process
Location: Mohan Cooperative, New Delhi
Opening: 5
Required Experience: 4 - 8 years
- Role: Voice / Blended - Other
- Industry Type: BPM / BPO
- Department: Customer Success, Service & Operations
- Employment Type: Full Time, Permanent
- Role Category:Voice / Blended
Key Skills
- Customer Service
- US voice process
- US Healthcare
- US Sales
- Communication Skills
- Coordination
- client intake
Job description
As a Client Intake Specialist , you are the welcoming face and the first voice potential members will encounter. You play a crucial role in shaping their initial experience with us, helping set a compassionate, supportive tone from the very beginning. Your focus will be on ensuring a smooth, warm intake process that reflects our commitment to exceptional care
Responsibilities:
- Serve as the first point of contact for potential members, providing a positive and professional introduction to the organization.
- Conduct client intake processes, gathering essential information and guiding clients with patience and empathy.
- Communicate effectively with clients, Service Coordinators, and insurance companies to facilitate a seamless intake process.
- Collaborate with Service Coordinators to ensure members receive the support they need in a timely manner.
- Handle inquiries and resolve issues with an emphasis on delivering excellent customer service.
- Document and maintain accurate records of each clients intake process, following company guidelines.
Requirement:
- Distinctly soft US accent
- Prior experience in customer service, intake coordination, or a related field.
- Strong communication and interpersonal skills, with the ability to build trust and rapport quickly.
- Exceptional organizational skills and attention to detail.
- Ability to work independently and handle confidential information with care.
- Familiarity with healthcare services, insurance processes, and/or homecare is a plus.
- Candidates should be open to working in night shift
