GSDA Automation Platform Development Lead
The GSDA Automation Platform Development Lead is responsible for the technical leadership, delivery, operational support, and continuous improvement of the Global Service Desk Automation (GSDA) product portfolio. The role provides leadership across the development, release, support, and ongoing enhancement of automation solutions that improve user experience, reduce operational effort, and increase service efficiency.
The position acts as a key technical leader, working closely with Product Owners, Business Analysts, Engineering teams, Support organizations, and business stakeholders to ensure successful delivery of strategic initiatives while maintaining platform stability, quality, and operational excellence.
Release & Operational Management
Platform Governance & Hygiene
Resource & Vendor Oversight
Partner with vendor management teams on resource planning, onboarding, knowledge transfer, and performance management.
Innovation & Continuous Improvement
Familiarity with Generative AI, Conversational AI, Large Language Models (LLMs), and intelligent automation technologies.
The GSDA Automation Platform Development Lead is accountable for the successful delivery, operational excellence, and long-term sustainability of the GSDA platform portfolio. The role balances strategic technical leadership with hands-on operational ownership, ensuring that products remain reliable, secure, and aligned with business objectives while delivering measurable value to both users and support organizations.
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo .
