Location: Surat
Experience: 1 – 3 Years
Job Type: Full-time
Job Summary
We are seeking a dedicated and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, providing timely support, and ensuring a positive customer experience.
Roles & Responsibilities
- Handle customer inquiries via phone, email, chat, and other communication channels.
- Resolve customer complaints and concerns in a professional and timely manner.
- Provide accurate information about company products and services.
- Follow up with customers to ensure issue resolution and satisfaction.
- Generate and qualify leads through telephonic conversations.
- Follow up with potential clients and schedule meetings or demos, and close the deal.
- Maintain high levels of customer satisfaction and service quality.
Requirements
- 1–2 years of experience in Customer Service, Customer Support, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to handle customer concerns with patience and professionalism.
- Basic computer knowledge and proficiency in MS Office.
- Ability to multitask
Preferred Skills
- Strong listening and relationship-building skills.
- Customer-centric approach with attention to detail.
- Strong convincing and negotiation abilities.
- Excellent communication
- Experience in lead generation
Pay: ₹10,000.97 - ₹30,000.16 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
