Job Description
We are looking for a customer-oriented Booking Executive to manage villa reservations and ensure a seamless booking experience for guests. The ideal candidate will handle inquiries, process bookings, coordinate with internal teams, and provide excellent customer service.
Key Responsibilities
- Handle villa booking inquiries via phone, email, WhatsApp, and online platforms.
- Manage reservations, cancellations, modifications, and confirmations.
- Provide guests with accurate information regarding villa availability, pricing, and amenities.
- Coordinate with housekeeping and operations teams to ensure guest readiness.
- Maintain booking records and update reservation systems.
- Process payments and prepare booking-related documentation.
- Resolve guest queries and complaints professionally.
- Ensure high levels of customer satisfaction throughout the booking process.
- Generate daily booking and occupancy reports.
Requirements
- Bachelor's degree in any discipline.
- 1–2 years of experience in reservations, hospitality, or customer service (Freshers with excellent communication skills may also apply).
- Good communication and interpersonal skills.
- Basic knowledge of MS Office and reservation software.
- Ability to work flexible shifts, weekends, and holidays.
- Strong organizational and multitasking abilities.
Skills Required
- Reservation Management
- Customer Service
- Booking Coordination
- Hospitality Operations
- Communication Skills
- MS Office
- CRM / Reservation Software
- Problem Solving
- Time Management
- Multitasking
- Attention to Detail
- Teamwork
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
