Epic Delivery Management (Xema): Proven experience processing project deliveries via Agile tools (Xema / Jira equivalent), identifying technological bottlenecks, and writing scalable logic.
Technical Estimation & Solution Design: Ability to translate functional specifications into clean technical designs alongside precise effort estimations (Mandatory for Senior).
Development & Testing: Complete mastery of Core ABAP components, standard troubleshooting tools, performance tuning, and cross-functional unit testing methods.
QA & UAT Support: Strong tracking records assisting external functional testers and key business users throughout validation phases.
Incident Management & Production Analysis (Snow): Highly comfortable working inside ServiceNow (Snow) environment managing system errors, short dumps, and debugging production workflows.
Queue & Ticket Governance: Comprehensive knowledge of monitoring ticket pipelines, adjusting priorities, and running routine operational team administration tasks (Mandatory for Senior).
Technical Consulting & Mentorship: Proven background running advisory sessions and providing clear coding recommendations to junior peers (Mandatory for Senior).
