Lead Analyst - Process Analytics - Consumer and Marketing
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Principal Consultant - ML&O Ps In this role the AI/ML Operations role is responsible for applying advanced machine learning deep learning NLP and statistical modeling to solve complex business challenges and deliver measurable value. The focus lies in building predictive and generative AI models operationalizing them at scale and ensuring robustness interpretability and alignment with strategic objectives. A key responsibility is applying AI-driven workforce analytics in partnership with HR and business stakeholderscovering attrition prediction workforce planning and associate 360 to strengthen employee experience and decision-making. This expertise further supports demand forecasting prediction classification and optimization initiatives driving innovation efficiency and impactful outcomes across a global enterprise. Responsibilities: - ML/DL Model Development - Design build and optimize machine learning deep learning and NLP models (regression classification clustering) to solve business-critical problems. - Gen AI & Agentic AI Solutions Collaborate with product and engineering teams to embed models into Gen AI applications using RAG pipelines Lang Chain Lang Graph and vector databases. - LLM Integration Apply Open AI and other LLM frameworks to drive automation contextual intelligence and enhanced decision-making. - Workforce Analytics Partner with HR and business stakeholders to deliver predictive modelling attrition analysis workforce planning and associate 360 solutions that improve employee experience. - Scalability & Performance ensure deployed models are production-ready meeting enterprise standards for scalability robustness latency and interpretability. - Data Insights & Visualization Conduct statistical analysis hypothesis testing and integrate AI-driven insights into dashboards and visualization tools for decision support. - Innovation & Continuous Learning Stay ahead of advancements in AI Gen AI and Agentic AI technologies continuously experimenting with new methods to drive business value. - Knowledge Sharing - Conduct internal sessions to share learnings from projects new AI/ML techniques and best practices with peers and cross-functional teams. - Stakeholder Communication - Translate complex statistical and AI/ML concepts into clear actionable insights for business and non-technical stakeholders. - Documentation & Enablement - Create well-structured documentation guidelines and walkthroughs to support model adoption reproducibility and smooth handovers across teams. - Cross-Functional Collaboration - Works closely with product managers engineers and business stakeholders to translate requirements into AI/ML solutions and ensure seamless integration into workflows. - Independent Contribution - Operates as a hands-on specialist owning end-to-end project execution from data preparation and modelling to deployment and monitoring without heavy reliance on team supervision. - Stakeholder Alignment - Engages regularly with business and HR stakeholders to present findings validate models and incorporate feedback ensuring solutions deliver measurable business impact.
Qualifications
Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science
Certifications
Advanced Google Analytics - GoogleGoogle, Certified Business Analysis Professional (CBAP) - UpgradUpgrad, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok, Google Analytics Certificate - GoogleGoogle, Lean Specialist Certification - Advanced Innovation Group Pro Excellence (AIGPE)Advanced Innovation Group Pro Excellence (AIGPE)
Required Skills
Ab Initio, Ab Initio, Agile Methodology, Alteryx, Client Relations, Collaboration Tools, Data Integration, Data Modeling, Demand Forecasting, Design Thinking, Executive Presence, High Volume Replication, Inclusion, Informatica PowerCenter, Matillion ETL, Microsoft Excel, Microsoft Power BI, Microsoft Visual Basic for Applications, Oracle Data Integrator (ODI), People Leadership, Personal Effectiveness, Python (Programming Language), Risk Management, SAP BO Data Services (BODS), SnapLogic {+ 4 more}
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Process Analytics - Consumer and Marketing
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
