Job Description – Pre-Sales Executive (Real Estate)Position
Pre-Sales Executive
Job Summary
We are seeking a dynamic and customer-focused Pre-Sales Executive to support our real estate sales team by managing inbound and outbound leads, qualifying prospects, and scheduling site visits. The ideal candidate should possess excellent communication skills, strong follow-up abilities, and a customer-centric approach to generate quality leads and contribute to sales conversions.
Key ResponsibilitiesLead Management & Qualification
- Handle inbound and outbound calls generated through digital marketing campaigns, references, and other lead sources.
- Qualify prospective customers based on budget, location preference, investment goals, and buying intent.
- Maintain accurate lead records and customer interactions in the CRM system.
- Ensure timely follow-up with all leads to maximize conversion opportunities.
Customer Engagement
- Provide detailed information about residential and commercial real estate projects.
- Understand customer requirements and recommend suitable property options.
- Address customer queries related to pricing, project specifications, payment plans, and possession timelines.
- Build and maintain strong customer relationships through regular communication.
Site Visit Coordination
- Schedule and coordinate site visits for interested prospects.
- Share project brochures, presentations, and relevant marketing materials.
- Coordinate with the sales team to ensure smooth customer handover and site visit experience.
- Follow up post-site visit to gather feedback and assess purchase intent.
CRM & Reporting
- Update lead status, follow-up activities, and customer feedback in CRM.
- Generate daily, weekly, and monthly reports on lead generation and conversion metrics.
- Track lead funnel performance and identify opportunities for improvement.
- Ensure data accuracy and compliance with company processes.
Sales Support
- Work closely with the sales and marketing teams to achieve business targets.
- Assist in executing lead generation campaigns and promotional activities.
- Support event-based lead generation initiatives, exhibitions, and property showcases.
Required Skills & Competencies
- Strong telecalling and customer engagement skills.
- Excellent verbal and written communication.
- Knowledge of real estate sales processes and customer handling.
- Proficiency in CRM software, MS Excel, and MS Office.
- Strong follow-up and negotiation abilities.
- Ability to work in a target-driven environment.
- Good presentation and interpersonal skills.
Preferred Qualifications
- Graduate in any discipline (MBA/PGDM preferred).
- 0-4 years of experience in Real Estate Pre-Sales, Telecalling, Lead Generation, Customer Support, or Inside Sales.
- Experience in handling residential and commercial property inquiries.
Key Performance Indicators (KPIs)
- Lead response time.
- Number of qualified leads generated.
- Site visits scheduled and completed.
- Lead-to-site visit conversion ratio.
- Site visit-to-sales conversion support.
- CRM data accuracy and follow-up adherence.
- Customer satisfaction and engagement l
Pay: ₹22,000.00 - ₹30,000.00 per month
Work Location: In person
