Job Title: Customer Success Representative
Job Summary:
A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.
Key Responsibilities:
· Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.
· Serve as the primary point of contact for client queries, providing timely and accurate support.
· Handle client inquiries, complaints, and special requests with a solutions-focused approach.
· Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.
· Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.
Requirements:
· 0-1 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).
· Excellent verbal and written communication skills in English; additional languages are a plus.
. Freshers are preferred.
· Familiarity with CRM systems and support ticketing tools.
Shifts:
· Day Shift: 11 am – 9 pm
6 Days Working
Rotational Week-Off
Pay: ₹15,000.00 - ₹18,000.00 per month
Application Question(s):
- What is your current salary?
- What is your expected salary?
- If selected, with in how many days you can join us?
Work Location: In person
