About the Role
The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.
Key Responsibilities
1. Sales & Business Growth
● Own monthly targets for memberships, renewals, and upsells.
● Drive walk-in/trial conversions through effective consultations.
● Manage the entire membership conversion process with clean, consistent, and timely
documentation via the portal.
2. Centre Operations Management
● Ensure smooth daily operations using the prescribed checklist tools.
● Oversee class schedules, trainer punctuality, and session readiness.
● Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
● Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
● Address operational gaps related to attendance, bookings, equipment, or facility.
3. Member Experience & Engagement
● Build strong rapport with members to create a welcoming, community-driven environment.
● Resolve escalations and ensure a smooth before/during/after-class experience.
● Capture and document feedback from members and trainers for continuous improvement.
● Uphold Cultfit’s service quality and act as the primary representative of the centre.
What Success Looks Like
● Meeting/exceeding sales and conversion targets.
● A consistently smooth, compliant, and high-performing centre.
● High member satisfaction, retention, and NPS.
● Strong centre ambience, audit scores, and operational excellence.
Qualifications & Skills
● Bachelor’s/Diploma degree.
● 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
● Strong communication and customer-handling skills.
● High ownership and problem-solving ability.
● Good to have: Passion for fitness, wellbeing, and community building.
Why Join Cultfit?
● Comprehensive health insurance and wellness benefits.
● Exclusive access to Cultfit workouts, enabling you to transform your own fitness journey.
● Be part of Cultfit’s mission to #makehealtheasy for millions.
● Exposure to sales, operations, customer experience, and business performance.
● High-growth environment with performance-based advancement.
Pay: ₹25,000.00 - ₹30,000.00 per month
Experience:
Work Location: In person
