1. Lead Generation & Customer Acquisition
* Identify and source prospective borrowers for the NBFC’s financial products (e.g., personal loans, business loans, gold loans, vehicle loans, etc.).
* Build and maintain a pipeline of leads through fieldwork, referrals, cold calling, or digital marketing.
2. Documentation Collection & Verification
* Assist customers in completing and submitting all required documentation for loan processing.
* Ensure accuracy and completeness of application forms and supporting documents (ID, address proof, income proof, etc.).
3. Customer Screening & Preliminary Assessment
* Conduct initial checks on customer eligibility as per NBFC criteria (age, income, credit score, etc.).
* Educate customers on loan terms, interest rates, EMI, tenure, and repayment obligations.
4. Follow-Up & Coordination
* Coordinate between the customer and the NBFC’s credit team for faster processing.
* Follow up with customers for additional documentation or clarifications if needed.
5. Compliance and Code of Conduct
* Ensure adherence to NBFC’s compliance, KYC norms, and regulatory guidelines.
* Avoid mis-selling, false commitments, or unethical practices.
6. Reporting & MIS
* Maintain records of leads, conversions, rejected applications, and reasons.
* Submit daily/weekly reports to the NBFC relationship manager or DSA manager.
7. Customer Service & Relationship Management
* Act as the point of contact between the NBFC and the customer.
* Resolve basic customer queries and maintain long-term relationships.
Scope of Work of a DSA for an NBFC
1. .Product Promotion
* Market and promote NBFC’s loan products in the assigned territory or segment.
2. Loan Origination
* Facilitate the complete loan application process from lead generation to disbursal.
3. Customer Onboarding
* Assist with customer onboarding by educating them about the NBFC and guiding them through the process.
4.Pre-Screening of Applicants
* Conduct initial due diligence to filter out non-eligible customers before forwarding to the NBFC.
5. Document Handling
* Securely collect and transmit documents to the NBFC. In some cases, also help with digital uploads through NBFC portals or apps.
6. Coordination with NBFC’s Internal Teams
* Work with credit, operations, legal, and disbursement teams to push applications through the workflow.
7. Post-Disbursal Support
* Help customers understand EMI schedules and repayment methods.
* In some cases, assist in collection follow-ups (though this depends on the agreement with the NBFC).
8. Training & Compliance
* Stay updated with new product offerings, interest rates, and policy changes.
* Participate in periodic training sessions conducted by the NBFC.
Job Types: Full-time, Permanent
Pay: ₹28,000.00 - ₹60,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
