Job Description
Manager – Network Operations Center (NOC)
Role Summary
The Manager – Network Operations Center (NOC) will be responsible for managing the day-to-day operations of the Centralized NOC for KP Group's Solar and Wind portfolio. The role focuses on ensuring efficient real-time monitoring, plant performance optimization, generation maximization, incident management, KPI tracking, and operational excellence.
The Manager will lead the NOC operations team, coordinate with Asset Management, O&M, SCADA, EPC, and other cross-functional departments to ensure high asset availability, timely issue resolution, accurate reporting, and continuous improvement of operational processes.
Key Responsibilities
NOC Operations Management
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Manage the daily operations of the Centralized Network Operations Center (NOC) for Solar and Wind assets.
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Ensure continuous 24×7 monitoring of all operational assets through SCADA and monitoring platforms.
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Supervise alarm monitoring, incident response, escalation management, and operational reporting.
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Ensure adherence to established Standard Operating Procedures (SOPs) and escalation matrices.
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Coordinate shift operations to ensure uninterrupted monitoring and operational support.
Plant Performance Management
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Monitor plant performance across the Solar and Wind portfolio.
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Track and review key operational KPIs including:
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Plant Availability
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Grid Availability
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Performance Ratio (PR)
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Capacity Utilization Factor (CUF)
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Specific Yield
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Inverter Availability
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Tracker Availability
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Turbine Availability
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SCADA Availability
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Energy Losses
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Identify performance deviations and coordinate with O&M teams for timely corrective actions.
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Monitor generation losses due to equipment failures, grid outages, communication issues, curtailment, and weather conditions.
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Support implementation of initiatives to improve generation and operational efficiency.
Performance Analysis & Reliability
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Conduct detailed performance analysis using SCADA and operational data.
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Lead Root Cause Analysis (RCA) for recurring operational issues.
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Monitor equipment reliability trends and recommend preventive measures.
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Analyze inverter, tracker, turbine, and communication system performance.
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Coordinate implementation of Corrective and Preventive Actions (CAPA).
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Prepare periodic reliability and performance reports.
Reporting & Analytics
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Ensure timely preparation of daily, weekly, and monthly operational reports.
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Develop dashboards and KPI reports using Power BI, Excel, and SCADA tools.
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Present operational performance summaries to senior management.
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Support data-driven decision-making through detailed analytics and reporting.
Cross-Functional Coordination
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Coordinate with Asset Management, O&M, SCADA, EPC, and IT teams for effective issue resolution.
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Ensure timely communication and escalation of critical operational events.
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Support commissioning, testing, and integration of new projects into the NOC.
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Participate in operational review meetings and performance discussions.
Team Leadership
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Lead Assistant Managers, Engineers, Analysts, and Shift Engineers within the NOC.
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Allocate work, monitor team performance, and ensure achievement of departmental KPIs.
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Conduct regular technical training and knowledge-sharing sessions.
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Mentor team members and support competency development.
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Foster a culture of accountability, safety, and continuous improvement.
Process Improvement & Compliance
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Ensure compliance with operational procedures, contractual obligations, and regulatory requirements.
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Identify opportunities for automation and process improvements within NOC operations.
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Conduct periodic audits of monitoring systems, reports, and operational processes.
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Support implementation of digital initiatives for enhanced operational efficiency.
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Ensure data accuracy, reporting quality, and timely closure of operational incidents.
Qualifications & Experience
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Bachelor's Degree in Electrical & Electronics Engineering.
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Master's Degree in Power Systems, Renewable Energy, or Business Administration will be an added advantage.
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8–12 years of experience in Renewable Energy Operations, Performance Engineering, SCADA, Asset Management, or Centralized Monitoring.
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Minimum 3 years of experience leading NOC or plant performance teams.
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Experience in utility-scale Solar and Wind projects is preferred.
Required Skills
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Solar & Wind Plant Performance Monitoring
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Network Operations Center (NOC) Management
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SCADA & Remote Monitoring Systems
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Generation Loss Analysis
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Performance Ratio (PR) & CUF Analysis
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Root Cause Analysis (RCA)
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Reliability Engineering
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Power BI & Data Analytics
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Incident & Alarm Management
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Operational Reporting & KPI Management
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Stakeholder Coordination
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Team Leadership & People Management
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Process Improvement & Operational Excellence
Preferred Certifications
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Renewable Energy Performance Analysis
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SCADA Systems & Industrial Automation
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Power BI / Data Analytics
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PMP / PRINCE2 / Project Management Certification
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Lean Six Sigma (Preferred)
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Reliability Engineering Certification
