A Call Center Shift Manager leads operations during a specific shift, ensuring high performance, staff adherence to schedules, and customer satisfaction. Key responsibilities include monitoring real-time metrics, coaching agents, resolving complex customer issues, and managing team workflow to meet service-level agreements.
Key Responsibilities
- Team Leadership
- Operational Monitoring
- Performance Management
- Conflict Resolution
- Scheduling & Compliance
- Reporting
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹14,000.00 per month
Benefits:
Work Location: In person
