Consultant II (Lead Assistant Manager)

EXL Service -
Gurugram, Haryana

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Job details

Full-time

Qualifications

SAS
SQL
Analysis skills
Fraud prevention and detection
Python
Analytics

Full job description

Job Description: Role Summary

We are hiring a hands-on Fraud Strategy Analyst to execute and optimize real-time fraud detection strategies across client product portfolios including credit cards, debit cards, onboarding, money movement, and scam portfolios for the US market. This role requires strong analytical depth, independent segment ownership, and high-quality delivery.

Responsibilities: Key Responsibilities

Design, test, and deploy real-time fraud rules to decline or alert suspicious transactions using industry-standard fraud decision platforms (e.g., FICO Falcon, Visa Risk Manager, SAFIRE or similar systems).
Monitor fraud KPIs including fraud rate, false positive rate, approval rate, and customer dispute trends.
Conduct deep dives into spend behavior, transaction anomalies, and dispute files to identify emerging fraud patterns.
Perform exploratory analysis and translate insights into actionable strategy enhancements.
Implement rule optimizations to reduce fraud losses while maintaining customer experience balance.
Partner with modeling, MRM, and operations teams for validation and deployment.
Independently manage assigned segments across client product portfolios and ensure timely execution.

Qualifications: Candidate Profile

2–6 years of experience in Fraud Risk / Fraud Analytics / Transaction Monitoring.
Experience managing US market fraud portfolios preferred.
Hands-on experience with real-time fraud rule engines.
Strong analytical skills (SQL/SAS/Python preferred).
Work Location & Shift
5-day work-from-office role.
Locations: Bangalore or Gurgaon.
US shift: 12 PM – 9 PM or 1 PM – 10 PM IST.

Success Metrics

Fraud loss reduction within managed segments.
Improved detection rates with controlled false positives.
Timely and high-quality strategy deployments.

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