Job title: Quality Assurance Executive
Location: Coimbatore (On-site)
Reporting to: L D, QMS Manager (Corporate Support)
Workday: Mon to Friday
Shift: Night shift
Preferred DOJ: Immediate / 30 days
Mandatory Qualifications
Undergraduate degree (any discipline).
Minimum 5 years of relevant experience, with prior exposure as a Process Trainer and/or Quality Analyst in a customer-facing or operations environment.
Preferred exposure with US / UK / ANZ ops / Customer / Client handling
Note: Strictly no domestic Client / Customer / Ops experience
CEFR C1 proficiency in English (verbal and written) – mandatory.
Experience handling agent-level feedback and performance coaching in a structured manner.
Quality Process Competencies
Strong understanding of Quality Management Systems (QMS) and audit methodologies.
Hands-on experience with calibration and compliance scoring.
Working knowledge of process excellence frameworks (basics of Six Sigma
Behavioral and Functional Competencies
Analytical mindset with the ability to translate data into actionable insights.
High attention to detail with exceptional documentation discipline.
Stakeholder management skills with the confidence to influence
Strong coaching orientation with a constructive, improvement-led feedback approach.
Communication Language
CEFR C1-level English proficiency with the ability to articulate feedback, write professional documentation, and present insights to leadership.
Clear, structured, and persuasive communication style.
Tools Technology
Advanced proficiency in MS Excel for data analysis and reporting.
Comfort working in process-driven, metrics-led environments.
Feedback, Coaching Capability Enablement
Deliver structured, evidence-based feedback to agents and team leaders with a strong focus on behavior change
