We are looking for a dynamic and communication-oriented Customer Relationship & Lead Conversion Executive to manage customer interactions, follow up with leads, and convert inquiries into successful business opportunities. The ideal candidate should have strong communication skills, sales understanding, and the ability to build long-term client relationships.
Key Responsibilities
- Handle incoming leads through calls, WhatsApp, email, and social media
- Follow up with potential clients and convert inquiries into sales
- Maintain healthy relationships with existing and new customers
- Understand customer requirements and provide suitable solutions
- Coordinate with the sales, marketing, and operations teams
- Maintain lead records and update CRM or reporting systems
- Prepare quotations, proposals, and client communications
- Ensure timely response and professional customer support
- Achieve monthly lead conversion and customer engagement targets
Required Skills
- Strong communication and interpersonal skills
- Good negotiation and convincing ability
- Basic knowledge of CRM tools and lead management
- Ability to handle customer queries professionally
- Confidence in phone and online communication
- Time management and multitasking skills
- Basic computer and Microsoft Office knowledge
Qualification
- Bachelor’s degree in Business, Marketing, Communication, or related field
- Experience in customer relations, telecalling, sales, or lead conversion preferred
Preferred Qualities
- Positive attitude and customer-focused approach
- Ability to work under targets and deadlines
- Good presentation and follow-up skills
- Team player with problem-solving ability
Job Type
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: Hybrid remote in Thiruvananthapuram, Kerala
