Position: School Admission Counsellor
Department: Admissions / Administration
Experience: 1–3 Years
Employment Type: Full-Time
Location: NIBM
Reporting To: Admissions Head
Position Overview
We are looking for a professional, confident, and parent-friendly Admission Officer who will be responsible for managing the end-to-end admission enquiry process along with front office operations.
The candidate will serve as the first point of contact for prospective parents, students, visitors, and other stakeholders, creating a warm and professional impression of the school. The role will involve handling admission enquiries, counselling parents, conducting follow-ups, coordinating school visits, maintaining admission records, and supporting the smooth functioning of the front office.
Key Responsibilities
1. Admissions & Parent Counselling
- Handle admission enquiries received through walk-ins, telephone calls, emails, WhatsApp and online platforms.
- Understand parents' requirements and provide accurate information about the school's curriculum, academic programmes, facilities, fee structure, activities, and admission process.
- Counsel prospective parents and students and address their queries professionally.
- Conduct and coordinate school/campus tours for prospective parents.
- Explain the complete admission process, eligibility criteria, documentation requirements and timelines.
- Follow up with prospective parents regularly and support enquiry-to-admission conversion.
- Coordinate appointments and interactions with the Principal, Coordinators, or relevant academic team members.
- Assist parents with admission forms, document submission, assessments and other admission formalities.
- Ensure a smooth and positive parent experience throughout the admission journey.
2. Lead Management & Follow-up
- Maintain an updated database of all admission enquiries and leads.
- Record and track enquiries, follow-ups, visits, applications and admissions.
- Ensure timely follow-up with prospective parents and maintain proper communication records.
- Monitor pending enquiries and ensure that no prospective lead is missed.
- Prepare daily/weekly admission reports and share updates with the reporting manager.
- Work towards achieving assigned admission/enquiry conversion targets.
3. Front Office Operations
- Act as the first point of contact for parents, students, visitors and guests.
- Welcome and assist visitors in a warm, courteous and professional manner.
- Handle incoming and outgoing calls and direct them to the appropriate department/person.
- Handle general parent/visitor queries and ensure appropriate resolution or escalation.
- Maintain front office records, registers and other administrative documents.
- Coordinate with Administration, Academics, Transport, Accounts and other departments as required.
4. School Events & Admission Activities
- Support and coordinate Open Houses, Parent Orientation, Admission Events and School Tours.
- Assist in admission campaigns and other school promotional activities.
- Support the school during peak admission periods, events and parent interaction days.
- Represent the school professionally while interacting with prospective families.
5. Documentation & MIS
- Ensure accurate maintenance of admission forms and supporting documents.
- Update admission data in the school's software.
- Maintain confidentiality and accuracy of student and parent information.
- Prepare admission-related MIS and reports as required by management.
- Maintain proper records of admission status, pending documents and follow-ups.
Candidate Profile
Education:
- Graduate in any discipline.
- Additional qualification in Management, Education, Administration or Customer Relationship Management will be an advantage.
Experience:
- 1–3 years of experience in School Admissions, Front Office, Counselling, Customer Service, Education Sales or a similar role.
- Prior experience in a school/educational institution will be preferred.
Required Skills
- Excellent verbal and written communication skills, particularly in English.
- Strong interpersonal and parent-handling skills.
- Good counselling and convincing abilities.
- Pleasant, confident and professional personality.
- Strong follow-up and relationship-management skills.
- Good organizational and multitasking abilities.
- Proficiency in MS Office, Excel, Google Workspace and/or CRM/ERP systems.
- Ability to work under pressure, particularly during the admission season.
- Strong attention to detail and documentation skills.
- Presentable and professional in appearance and conduct.
Key Competencies
Parent Relationship Management | Admission Counselling | Lead Conversion | Follow-up | Front Office Management | Communication | Customer Service | MIS & Reporting | Coordination | Multitasking
Performance Indicators / KRAs
- Number of admission enquiries handled.
- Enquiry-to-visit conversion.
- Visit-to-admission conversion.
- Timely follow-up of leads.
- Accuracy of admission records and documentation.
- Parent satisfaction and service quality.
- Efficient management of front office operations.
- Timely submission of admission reports and MIS.
Preferred Candidate
The ideal candidate should be warm, articulate, target-oriented, organized and confident in interacting with parents. The person should be capable of balancing admission responsibilities with day-to-day front office duties while maintaining a professional image of the school.
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Work Location: In person
