Our innovative and growing company is searching for experienced candidates for the position of customer care executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer care executive
- Handle customers and vendors requests, external communication with them
- Assist customers on their enquiries over the telephone (eg
- Liaise with other departments and parties to increase our service level (eg
- Collaborates across all departments to develop and refine products and drive customer experience initiatives
- Oversees a team who manages Customer Care, logistics, management of applications and consolidation of complaints and quality reports
- Develops, justifies and successfully executes strategic operating plans and budgets for the Corporate Customer Account Executive team
- Develops a high performing staff through education, mentoring and providing continual evaluation of employee development and eliminates single points of knowledge
- Take ownership of customer issues and resolve them according to defined priority & severity levels
- Provide internal and external customers with guidance, advice on product usage, solutions and optimization
- Test new products and platforms
Qualifications for customer care executive
- Affinity with new technologies
- At least one year’s experience in the travel industry, preferably in reservations & ticketing
- Service & support experience is essential
- Min 2 years experience in commercial function in retail companies, such as supermarkets, department stores and online retailers (customer-related positions are in favor)
- Experience in coordinating / leading team of executives
- Experience in handling customer complaints and reclamations
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹30,000.00 per month
Work Location: In person
