- Understand customer queries, provide accurate information, and guide them through appropriate solutions
- Handle customer complaints with empathy and efficiency, aiming for first-call resolution
- Escalate complex issues to senior support or relevant departments while ensuring timely follow-up
- Stay updated on product knowledge, company policies, and service changes to ensure accurate communication
- Adhere to call handling procedures, scripts, and service-level agreements (SLAs)
- Provide feedback to the management team on recurring issues or customer trends
Pay: ₹180,000.00 - ₹240,000.00 per year
Work Location: In person
