Job Description
Quality Analyst (QA) | AI Call Audit
Company: Prinith Solutions Private Limited
Position: Quality Analyst (QA) – AI Call Audit
Industry: Automobile / Auto-Tech / BPO / Contact Center
Report: Recruiter
Experience: 2–5+ Years
Qualification: Graduation Mandatory
Location: Indore & Bangalore
Work Model: WFO & WFH – Both Available
Salary: ₹30,000 – ₹40,000 In-Hand + Incentives
Joining: Immediate Joiners Preferred
ImportantWork Model Requirement
Candidates must be willing to work from the office for the initial 1–2 months in Indore or Bangalore. After successfully completing this initial WFO period, candidates will be eligible to switch to Work From Home (WFH).
Key Responsibilities
1. Conduct Voice Call Auditing and Quality Monitoring.
2. Perform AI Voice Auditing / AI-based Quality Monitoring.
3. Audit Customer and Sales Calls for quality and compliance.
4. Prepare and maintain QA scorecards, SOPs and compliance reports.
5. Analyze call quality and customer experience.
6. Identify quality gaps and provide actionable feedback for improvement.
7. Maintain accurate quality reports and documentation.
8. Use MS Excel for reporting, analysis and data management.
Preferred Industry Background
Candidates with experience in any of the following industries/processes are preferred:-
1. Automobile / Auto-Tech
2. BPO / Contact Center
3. Customer Support
4. Voice Process / Call Auditing
5. Sales Call Auditing
6. AI Voice Audit / AI-based Quality Monitoring
Language Skills
English & Hindi
Any one regional language preferred:
- Bengali
- Marathi
- Punjabi
- Gujarati
- Tamil
- Telugu
- Kannada
- Malayalam
Candidate Profile
- Graduate in any discipline.
- 2–5+ years of relevant QA experience.
- Strong understanding of voice call auditing and quality monitoring.
- Experience in customer/sales call audits will be an advantage.
- Good analytical, communication and reporting skills.
- Working knowledge of MS Excel.
Candidates who can join immediately will be preferred.
How to Apply-
Interested candidates can share their updated CV for consideration.
Ph no. And WhatsApp - 9448837989
EMail - [email protected]
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: Hybrid remote in Bengaluru, Karnataka
