Hiring Now | International Technical Support Specialist (Experienced)
Location: Pune and Bangalore
Work Mode: Work From Office (WFO)
Salary: ₹4 – ₹7 LPA
Transport: Cab Facility Available
Contact HR Lily: 7483 136 855
Role Overview
We are hiring experienced International Technical Support Specialists to provide technical assistance to global customers. If you have hands-on experience in IT support, troubleshooting, and service desk operations, this is an excellent opportunity to work with a leading MNC.
Key Responsibilities
- Provide technical support through voice, chat, and email channels
- Troubleshoot desktop, operating system, hardware, software, and application-related issues
- Manage and resolve incident tickets using ServiceNow or similar ticketing tools
- Perform user account management using Active Directory
- Support Microsoft Outlook, Office 365, and email-related issues
- Assist with VMware environments and basic virtualization support
- Ensure SLA compliance while maintaining high customer satisfaction
- Escalate complex technical issues to the appropriate support teams
Eligibility
- Minimum 1+ years of experience in International Technical Support is mandatory*
- Graduate or Undergraduate (15 years of education is mandatory*)
- Hands-on experience with Active Directory, ServiceNow, MS Outlook, and Office 365
- Working knowledge of VMware, networking concepts, and ITIL practices
- Excellent communication and customer handling skills
- Willing to work in rotational (24/7) shifts
Why Join Us?
- Salary between ₹4 – ₹7 LPA based on previous CTC.
- Cab Facility Available
- Opportunity to work with global clients
- Career growth in IT Infrastructure and Technical Support
- Professional learning and development opportunities
Apply now with your updated resume to be considered for this opportunity.
*Note: This position is strictly for experienced candidates with a minimum of 1+ years of International Technical Support experience.
*15 years of full-time education is mandatory.
Pay: ₹20,509.23 - ₹49,317.97 per month
Benefits:
Work Location: In person
