Key Responsibilities
- Lead and mentor a team of ServiceNow developers, enforcing best
practices in development, configuration, and integrations.
- Define and execute the ServiceNow development strategy aligned with
organizational goals.
- Design, develop, and deploy ServiceNow applications, workflows, service
catalogs, and integrations.
- Provide technical leadership across modules such as ITSM, ITOM, HRSD,
SecOps, and custom applications.
- Drive platform governance including coding standards, security controls,
and design frameworks.
- Collaborate with business stakeholders to gather requirements and
translate them into scalable solutions.
- Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.
- Implement automation and advanced workflows leveraging ServiceNow
best practices and emerging capabilities (AI/ML).
- Ensure alignment with ITIL processes, compliance standards, and enterprise
security policies.
- Support platform operations including upgrades, patching, performance
optimization, and stability.
- Partner with Transformation and Operations teams for continuous service
improvement and platform lifecycle management.
ServiceNow Development Lead
Required Skills & Qualifications:
Technical Expertise
- Strong experience in JavaScript, Glide API, AngularJS, HTML, CSS
- Deep knowledge of at least two ServiceNow modules: ITSM, HRSD, IRM, or
SecOps
- Good understanding of CMDB, ITOM, CSM, and custom application
development
- Proven experience in ServiceNow architecture design and enterprise
integrations
- Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum
methodologies
