Front office role for teena dental care
For Teenaa Dental Care, the front office executive is the first impression of the clinic. The role should focus on patient experience, smooth clinic operations, and increasing patient retention—not just answering calls. Modern dental clinics expect front office staff to handle appointments, patient communication, billing support, and coordination with dentists.
Front Office Executive – Teenaa Dental CarePosition
Front Office Executive / Patient Care Coordinator
Key Responsibilities1. Patient Reception
- Welcome every patient with a smile.
- Verify appointments and patient details.
- Guide new patients through registration.
- Maintain a clean and organized reception area.
2. Appointment Management
- Schedule appointments efficiently.
- Send reminders via WhatsApp and phone.
- Reschedule cancelled appointments.
- Coordinate with doctors to minimize waiting time.
3. Telephone & WhatsApp Handling
- Answer incoming calls professionally.
- Respond to WhatsApp enquiries.
- Explain clinic timings, services, and location.
- Handle patient queries politely.
4. Billing & Payment
- Generate invoices.
- Collect payments (Cash/UPI/Card).
- Maintain daily payment records.
- Issue receipts.
5. Patient Relationship Management
- Follow up after treatments.
- Remind patients about review visits.
- Wish patients on birthdays.
- Collect Google reviews after successful treatment.
- Encourage referrals.
6. Records Management
- Update patient records.
- Upload X-rays and treatment documents.
- Maintain confidentiality.
- Keep consent forms organized.
7. Clinic Coordination
- Coordinate with dentists and assistants.
- Inform doctors about patient arrival.
- Prepare patient files before consultation.
- Manage daily appointment flow.
8. Inventory Support
- Monitor front office stationery.
- Check availability of patient kits.
- Inform management about shortages.
9. Marketing Support
- Take patient testimonials (with consent).
- Share oral health awareness posts.
- Promote offers and preventive dental camps.
- Assist in social media engagement.
10. Emergency Handling
- Prioritize emergency patients.
- Inform doctors immediately.
- Calm anxious patients.
- Coordinate emergency appointments.
Daily Checklist
- Open clinic and reception
- Check appointment schedule
- Confirm appointments
- Welcome patients
- Maintain waiting area
- Process billing
- Follow-up calls
- Google review requests
- Update records
- Close daily cash and reports
Required Skills
- Excellent communication (Tamil & English)
- Pleasant personality
- Customer service orientation
- Basic computer knowledge
- MS Office & Google Sheets
- WhatsApp Business
- Multitasking ability
- Time management
- Professional appearance
- Positive attitude
Preferred Qualification
- Any Degree
- 1–2 years of front office/reception experience (healthcare preferred)
- Freshers with excellent communication can also be considered.
Key Performance Indicators (KPIs)KPITargetAppointment confirmation>95%Patient waiting time<15 minutesMissed appointments<5%Google reviews collected20–30/monthFollow-up completion100%Billing accuracy100%Patient satisfaction>4.8/5Teenaa Dental Care Motto for Front Office"Every patient should leave the reception feeling welcomed, cared for, and confident that they chose the right dental clinic."
This approach helps the front office become a Patient Experience Executive, contributing directly to patient satisfaction, retention, and clinic growth.
For junior dentist
A Junior Dentist at Teenaa Dental Care should be responsible not only for providing quality dental treatment but also for ensuring an excellent patient experience, maintaining clinical standards, and supporting the growth of the clinic.
Job Title
Junior Dentist (BDS)
Roles and Responsibilities1. Patient Consultation
- Examine patients and record dental history.
- Diagnose common dental problems.
- Explain treatment options and obtain informed consent.
- Develop appropriate treatment plans under the guidance of the Chief Dentist when required.
2. Clinical Procedures
- Perform routine dental procedures, including:
- Dental scaling and polishing
- Tooth-colored fillings
- Simple tooth extractions
- Root canal treatment (based on competency)
- Crown preparation and temporary restorations
- Pediatric dental treatment
- Preventive procedures such as fluoride application and sealants
- Assist senior dentists in complex procedures such as implants, orthodontics, and oral surgery.
3. Infection Control
- Follow strict sterilization and infection control protocols.
- Maintain aseptic techniques throughout procedures.
- Ensure proper disposal of biomedical waste.
- Comply with all clinic safety guidelines.
4. Patient Education
- Educate patients on oral hygiene practices.
- Provide post-treatment instructions.
- Counsel patients on preventive dental care and regular check-ups.
- Encourage long-term oral health maintenance.
5. Clinical Documentation
- Maintain accurate treatment records.
- Document diagnosis, procedures, prescriptions, and follow-up plans.
- Upload radiographs and clinical photographs as required.
- Ensure confidentiality of patient information.
6. Team Coordination
- Work closely with dental assistants and front office staff.
- Coordinate treatment schedules efficiently.
- Participate in daily case discussions and treatment planning.
7. Emergency Management
- Handle dental emergencies promptly.
- Identify cases requiring referral.
- Provide first aid and pain management when necessary.
8. Professional Development
- Attend continuing dental education (CDE) programs.
- Stay updated with current dental materials and techniques.
- Participate in internal clinical training sessions.
9. Patient Experience
- Build trust through compassionate communication.
- Address patient concerns patiently.
- Maintain professionalism throughout the patient's visit.
- Encourage treatment acceptance through clear and ethical explanations.
10. Quality Assurance
- Maintain high standards of clinical care.
- Follow evidence-based treatment protocols.
- Report any equipment or material issues promptly.
- Contribute to continuous improvement initiatives within the clinic.
Required Qualifications
- Bachelor of Dental Surgery (BDS) from a recognized institution.
- Valid State Dental Council registration.
- Freshers or candidates with 0–2 years of clinical experience are welcome.
Skills Required
- Strong diagnostic and clinical skills.
- Excellent communication in Tamil and English.
- Patient-centered approach with empathy.
- Ability to work collaboratively in a team.
- Time management and organizational skills.
- Willingness to learn and adapt to new technologies.
Pay: ₹20,000.60 - ₹25,000.00 per month
Work Location: In person
