Project Role : Solution Architect
Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
ServiceNow Architect – Job Description
We are looking for an experienced ServiceNow Architect to lead architecture, design, and delivery of enterprise-scale ServiceNow solutions.
Key Responsibilities
Architecture & Design: Lead end-to-end architecture and implementation of ServiceNow modules including ITSM, CSM, HRSD/HRSM, Knowledge & Case Management, and Custom Portals (ITOM is a plus).
Strategic Transformation: Drive ITIL-based transformation initiatives, aligning platform capabilities with business and enterprise architecture goals.
Technical Leadership: Act as SME and technical leader, providing guidance to development teams and mentoring junior architects.
Solution Development: Translate business requirements into scalable, maintainable solutions, including design documentation and data model enhancements.
Integration & MID Server: Manage MID Server lifecycle, and design secure integrations with intranet and external systems.
Analytics & Reporting: Utilize ServiceNow Performance Analytics and BI tools for dashboards and data-driven insights.
Quality Assurance: Oversee testing strategy, usability reviews, and validation to ensure high-quality deliverables.
Platform Governance: Manage upgrades, new feature adoption, and architectural governance.
Stakeholder Management: Act as a bridge between technical teams and business stakeholders.
Required Skills & Expertise
Core Technologies:
JavaScript, AngularJS, HTML, CSS, XML, Jelly scripting
Python, PowerShell, Bash, Core Java
Databases: MySQL, MS SQL Server, PL/SQL
Integration & Platform:
REST, SOAP, LDAP, SSO, SAML, JDBC, ODBC
Strong expertise in ServiceNow architecture, scripting, and integrations
Hands-on experience with MID Server configuration and troubleshooting
ServiceNow Experience:
8+ end-to-end implementations and platform upgrades
Strong understanding of Agile methodologies and ITIL processes
Soft Skills
Strong leadership and communication
Excellent analytical and problem-solving abilities
Experience working with cross-functional and global teams
Experience & Qualifications
8+ years in ServiceNow architecture and delivery
15 years full time education
