Customer Support Executive – Australian Vehicle Insurance (Inbound Process)
Shift
- Australian Shift(Timing AEST )
- 6 days a week
- Weekly off may be rotational based on business requirements
Job Summary
We are looking for experienced and confident Customer Support Executives to join our Australian Vehicle Insurance inbound process. This is a customer service-focused role with no sales targets. You will be handling inbound calls from Australian customers and delivering a professional, empathetic, and efficient customer experience.
Key Responsibilities
- Handle inbound calls from Australian customers regarding vehicle insurance queries.
- Provide accurate information and resolve customer concerns promptly.
- Maintain high standards of customer service and call quality.
- Accurately document customer interactions in the system.
- Adhere to company processes, compliance guidelines, and quality standards.
Mandatory Requirements
- Minimum 3 years of international BPO voice process experience.
- Exceptional English communication skills with a clear, neutral accent.
- Excellent phone etiquette and active listening skills.
- Ability to build rapport with Australian customers and deliver a premium customer experience.
- Strong problem-solving skills and attention to detail.
- Comfortable working in Australian shifts and a 6-day work week with rotational offs when required.
Work From Home Requirements
- Laptop/Desktop with reliable performance.
- Stable high-speed broadband internet connection with backup recommended.
- Quiet, distraction-free workspace suitable for handling customer calls.
Preferred Skills
- Experience handling Australian customers is highly preferred.
- Experience in insurance, financial services, or customer support is an advantage.
- Ability to multitask while maintaining accuracy and professionalism.
What We Offer
- 100% Inbound Process – No Sales.
- Opportunity to work with Australian clients.
- Professional and supportive work environment.
- Career growth opportunities based on performance.
Pay: ₹25,000.77 - ₹28,000.32 per month
Benefits:
- Paid sick time
- Work from home
Work Location: Remote
