Key Responsibilities
- Guest Experience
- Welcome guests warmly and ensure a smooth check-in/check-out process
- Anticipate guest needs and provide tailored solutions
- Handle guest complaints and resolve issues promptly and professionally
- Communication & Coordination
- Liaise between guests and internal departments to ensure seamless service
- Maintain accurate guest records and preferences
- Coordinate VIP arrivals, special requests, and personalized services
- Service Excellence
- Monitor service quality and implement improvements
- Conduct regular feedback collection and analysis
- Train staff on guest interaction protocols and service standards
- Brand Representation
- Uphold the brand’s image and values in all guest interactions
- Promote loyalty programs, events, and services
- Ensure the lobby and guest areas reflect brand aesthetics and cleanliness
Excellent verbal and written skills in English (and local language)
Personality
Warm, approachable, and solution-oriented
- High emotional intelligence and cultural sensitivity
- Ability to remain calm under pressure
- Strong organizational and multitasking skills
- Passion for hospitality and customer delight
Pay: ₹17,500.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
Work Location: In person
