Senior ServiceNow FSO Consultant
Location: Remote (India) / 1 Position – Client Location (Mumbai)
Shift: IST (Indian Standard Time)
Experience: 7+ Years
Salary: Up to ₹85,000/month + GST
Employment Type: Contract
Open Positions: 4
Note: Out of the 4 open positions, 1 consultant must work from the client location in Mumbai, while the remaining 3 positions are fully remote. Laptop will be provided by the vendor as per the project's required configuration.Job Summary
We are looking for an experienced Senior ServiceNow Field Service Operations (FSO) Consultant to design, configure, and implement ServiceNow FSO solutions. The ideal candidate will collaborate with business stakeholders, solution architects, and technical teams to optimize field service operations, work order management, scheduling, dispatching, and technician productivity.
Key ResponsibilitiesFunctional Responsibilities
- Gather and analyze business requirements related to Field Service Operations.
- Conduct stakeholder workshops and requirement discovery sessions.
- Prepare Functional Requirement Documents (FRDs), Solution Design Documents (SDDs), and user stories.
- Configure and implement ServiceNow FSO capabilities, including:
- Work Orders & Work Order Tasks
- Agent Mobile App
- Dispatcher Workspace
- Scheduling & Dispatch
- Assignment Rules
- Service Territories
- Technician Management
- Inventory & Asset Integration
- Support User Acceptance Testing (UAT) and business demonstrations.
- Conduct Show & Tell sessions and end-user training.
Technical Responsibilities
- Configure ServiceNow FSO applications, workflows, and modules.
- Develop Flow Designer workflows and Business Rules.
- Configure Work Order lifecycle management.
- Configure Scheduling Policies and Dynamic Scheduling.
- Develop reports and dashboards.
- Integrate ServiceNow FSO with:
- Asset Management
- CMDB
- ITSM
- Third-party applications using REST/SOAP APIs
- Support data migration, deployment, and release activities.
Required Skills
- 7+ years of experience on the ServiceNow Platform.
- Hands-on expertise with ServiceNow Field Service Operations (FSO).
- Strong knowledge of:
- ITSM
- CMDB
- Asset Management
- Mobile Agent
- Flow Designer
- IntegrationHub
- Experience working in Agile/Scrum environments.
- Good understanding of field workforce management and service delivery processes.
- Strong communication and stakeholder management skills.
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM)
- ITIL Foundation Certification
Key Deliverables
- Requirement Gathering
- Solution Design
- FSO Configuration & Customization
- Scheduling & Dispatch Configuration
- Mobile Agent Setup
- Integration Development & Support
- UAT & Go-Live Support
- Hypercare & Post-Implementation Support
Compensation & Work Model
- Salary: Up to ₹1,10,000/month + GST
- Employment Type: Contract
- Shift: IST
- Positions: 4
- 1 Onsite (Mumbai)
- 3 Remote
Interested candidates can share their updated resume at: [email protected]
Pay: Up to ₹85,000.00 per month
Work Location: Remote
