JOB DESCRIPTION Post Name: Customer Relationship Executive Job Location: Work From Home initially. After the initial few months, the employee will be required to work from the office opened by the firm within the same district. Job Responsibilities: 1. Work From Home Initially The selected candidate will initially work from home for the first few months. After the office is established in the respective district, the employee will be required to work from the district office. 2. Center Management & Coordination The firm will establish centers in different villages/localities. A dedicated team will be assigned by the firm for setting up and managing these centers. 3. Daily Communication with Centers The employee will receive a list of assigned centers from the firm and will be responsible for maintaining regular daily communication with the concerned center representatives. 4. Follow-up & Task Completion The employee will explain the work assigned to each center, follow up regularly, and ensure that the required activities are completed within the given timeline. 5. Customer Relationship Management Maintain a good relationship with customers, center representatives, members, and other associated people. Resolve their basic queries and coordinate with the concerned team whenever required. 6. Daily Reporting Prepare daily work reports covering calls made, follow-ups completed, tasks assigned, tasks completed, pending activities, and important updates, and submit the report to the firm. 7. Data Management Maintain accurate records of center activities, customer details, follow-ups, applications, leads, and other relevant information provided by the firm. 8. Lead & Customer Follow-up Contact potential customers and members, explain the firm's services/products or assigned activities, generate interest, and conduct regular follow-ups. 9. Target & Performance Monitoring Work according to the targets and instructions provided by the management and regularly monitor the performance of assigned centers. 10. Issue Escalation Identify problems faced by centers or customers and report them to the concerned senior/team for timely resolution. 11. Team Coordination Coordinate with the field team, center team, supervisors, and management to ensure smooth execution of daily activities. 12. Online/Phone Communication Regular communication may be required through phone calls, WhatsApp, video calls, email, or other communication platforms used by the firm. 13. Record & Document Verification Collect, check, and maintain required information/documents from centers and customers as instructed by the management. 14. Feedback Collection Collect feedback from customers and center representatives and share important suggestions or complaints with the management. 15. Other Assigned Responsibilities Perform other customer relationship, center coordination, reporting, and administrative tasks assigned by the management from time to time. Key Skills Required: - Good communication and interpersonal skills - Basic knowledge of computers and smartphones - Ability to make regular phone calls and follow-ups - Basic knowledge of WhatsApp, email, and online reporting - Good record-keeping and reporting skills - Ability to work independently - Positive attitude and willingness to learn - Time management and responsibility towards assigned work - Ability to coordinate with multiple people and teams Working Nature: Initially: Work From Home After Office Setup: Work From District Office Department: Customer Relationship / Center Coordination Reporting To: Supervisor / Team Leader / Management Important Note: The employee must maintain regular communication with assigned centers, complete follow-ups on time, maintain proper records, and submit accurate daily reports to the firm.
Pay: ₹7,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
