Job Summary
We are looking for a dedicated and responsible Customer Support Supervisor to lead our support team. The ideal candidate will be responsible for monitoring team performance, ensuring high-quality customer service, resolving escalated customer issues, and maintaining daily operational efficiency.
Key Responsibilities
- Monitor and review customer support calls to ensure quality standards are maintained.
- Supervise the daily performance of Customer Support Executives.
- Handle and resolve customer escalations and complex queries.
- Ensure all customer issues are resolved promptly and professionally.
- Monitor agent productivity, attendance, and adherence to company policies.
- Provide regular feedback, coaching, and guidance to support team members.
- Prepare daily and weekly performance reports.
- Coordinate with management to improve customer satisfaction and team performance.
- Ensure all assigned tasks are completed accurately and on time.
Requirements
- Previous experience as a Team Leader, Supervisor, or Customer Support Executive.
- Fluent English communication (spoken and written) is mandatory.
- Strong leadership and team management abilities.
- Ability to handle customer escalations professionally.
- Good knowledge of Microsoft Office (Excel, Word, Outlook).
- Strong problem-solving and decision-making skills.
- Ability to work in a night shift.
Preferred Experience
- Experience in Customer Support,Team Lead US Process will be preferred.
- Candidates must have completed their bachelor degree.
Benefits
- Competitive salary
- Performance-based incentives
- Career growth opportunities
- Professional work environment
- Training and development support
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Supervising: 1 year (Preferred)
Language:
Location:
- Mohali, Punjab (Preferred)
Shift availability:
Work Location: In person
