Job title: Customer Service Executive / Technical Support Executive – International Voice & Chat
Experience: Minimum 1 Year International Customer Service / Technical Support Experience
Process: International – Blended Voice + Chat
Role: Customer Service + Technical Support + Upselling
Key Responsibilities
- Handle customer queries through International Voice, Chat, and Text channels.
- Provide technical assistance for installation, activation, troubleshooting, and product-related issues.
- Resolve customer concerns using approved scripts, processes, and knowledge resources.
- Provide information regarding product specifications and compatibility.
- Recommend relevant products, services, upgrades, or warranties as part of issue resolution.
- Maintain high standards of customer experience, quality, and productivity.
- Identify customer needs and provide suitable solutions.
- Work effectively in a fast-paced contact center environment.
Eligibility & Skills
- Minimum 1 year of International Customer Service / Technical Support experience.
- Excellent English communication skills.
- Strong troubleshooting and problem-solving abilities.
- Good customer-handling and communication skills.
- Comfortable handling both Voice & Chat interactions.
- Upselling/cross-selling experience will be an advantage.
- Willingness to work in rotational shifts.
Apply Now: Candidates with relevant International Voice/Chat and Technical Customer Support experience are encouraged to apply.
Pay: ₹33,000.00 - ₹43,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
Education:
Experience:
- International voice process: 1 year (Required)
Work Location: In person
