Customer Support & Operations Executive
Company: Wesorters
Location: Remote / Bengaluru (as applicable)
Employment Type: Full-Time
About Wesorters
Wesorters is a home services platform providing reliable repair, maintenance, and installation services for home appliances across South India. We are focused on delivering excellent customer experiences through efficient operations and a trusted technician network.
Job Summary
We are looking for a Customer Support & Operations Executive to manage customer interactions, coordinate service requests, and support daily business operations. This role is ideal for someone who is organized, customer-focused, and comfortable working in a fast-paced startup environment.
Key ResponsibilitiesCustomer Support
- Handle customer inquiries via phone, WhatsApp, email, and other channels.
- Assist customers with booking, rescheduling, and canceling service appointments.
- Address customer complaints and ensure timely resolution.
- Follow up with customers after service completion to collect feedback.
Operations Management
- Assign service requests to technicians.
- Coordinate with technicians to ensure timely service delivery.
- Track job status and maintain accurate service records.
- Monitor pending, ongoing, and completed service requests.
- Escalate operational issues to management when required.
Administrative Tasks
- Maintain customer and technician databases.
- Prepare daily and weekly operational reports.
- Support onboarding of new technicians and service partners.
- Ensure compliance with company processes and service standards.
Requirements
- Bachelor's degree in any discipline (preferred).
- 0–3 years of experience in customer support, operations, or administration.
- Strong communication skills in English and local languages.
- Good knowledge of Microsoft Excel and Google Sheets.
- Ability to multitask and manage multiple service requests.
- Comfortable using WhatsApp, CRM systems, and online tools.
Preferred Skills
- Problem-solving mindset.
- Strong organizational skills.
- Attention to detail.
- Customer-first attitude.
- Ability to work independently and take ownership.
Compensation & Benefits
- Competitive salary.
- Performance-based incentives.
- Career growth opportunities.
- Exposure to startup operations and business management.
Key Performance Indicators (KPIs)
- Customer satisfaction score.
- Service booking completion rate.
- Response time to customer inquiries.
- Technician coordination efficiency.
- Complaint resolution turnaround time.
How to Apply
Send your resume to [email protected] with the subject:
Application – Customer Support & Operations Executive
Join Wesorters and help us build a trusted home services brand across South India.
Pay: ₹10,822.97 - ₹15,200.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
