- Business Development: Develop and execute strategic sales plans to identify and acquire new business opportunities, driving revenue growth and expanding the catering department's customer base.
- Revenue Generation: Set and achieve ambitious revenue goals for the catering department, ensuring consistent growth and profitability.
Customer centric, service oriented, strong business acumen , exceptional communication skills , adaptibility and resillience , creativity and innovation , attention to detail , cultural sensitivity and professional intergrity and leadership skills
- Market Analysis: Conduct thorough market research to identify trends, opportunities, and challenges, informing data-driven sales strategies and tactical plans.
- Team Leadership: Recruit, hire, train, and manage a high-performing sales team, fostering a culture of excellence, collaboration, and innovation.
- Financial Management: Oversee the department's budget and financial performance, ensuring optimal resource allocation, cost control, and ROI maximization.
- Client Relationship Management: Address client concerns and issues promptly and professionally, ensuring exceptional customer satisfaction and loyalty.
- Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotel's defined standards.
- Sales Strategy and Planning: Develop and execute effective sales strategies, tactics, and plans, aligning with the department's overall business objectives.
- Marketing and Promotion: Collaborate with marketing teams to promote catering services, developing and implementing targeted marketing initiatives and campaigns.
- Sales Reporting and Analysis: Track and analyze sales performance, identifying areas for improvement, optimizing sales strategies, and informing data-driven decision-making.
- Training and Development: Provide ongoing training and development opportunities for the sales team, ensuring continuous skill enhancement, knowledge sharing, and best practice adoption.
- Performance Management: Set clear performance expectations, provide regular feedback, and conduct performance evaluations to ensure individual and team goals alignment.
- Team Motivation and Engagement: Motivate and inspire the sales team to achieve goals, fostering a positive, inclusive, and high-performing team culture.
Attributes/ Essentials/ Other Information
Customer centric, service oriented, strong business acumen , exceptional communication skills , adaptibility and resillience , creativity and innovation , attention to detail , cultural sensitivity and professional intergrity and leadership skills
